![]() ![]() I have to wonder if some are fake but I could be wrong. ![]() I do think the reviews on Capterra are a little too positive for what the software is actually like. Partly chose it because we wanted to make a custom history section that could be sent to the patient before the intake and have them fill it out and autopopulate the note in an editable way this has been effective. I would note that the eligibility/benefits checks are only accurate about 50% of the time which is a hassle, but I don't know how it compares to other softwares that offer this feature. Overall, I would say the experience is net positive. But once you get it, you notice the repeating patterns of how modules are set up, how searches and lists work, and the shortcuts you can generate really pay off. Also, while there are hundreds of settings and options available for all aspects of the software, it can be a little overwhelming to learn. CONSÄ«ecause the software is customized to your practice needs and workflow, it takes a long time to set up. Optional pre-built treatment planning as well as assessment questionnaires add to the utility of the program. ![]() The charting functionality is endlessly customizable down to the font size and background color of the words "Date Signed" on the bottom of your custom patient form. However, it added absolutely critical functionality in key areas (crisp and clean patient portal, automation of many routine tasks- card charging, payment posting, even claim generating.), which was a major upgrade from our previous EHR. For a practice of our size, having developed our practices over many years, and yet still with room to refine our processes, InSync was perfect in that it let us truly shape how we wanted the software to work for us. InSync is not an "out of the box" pre-formed software which forces your practice to mold itself to the way the software works. Our project managers were extremely responsive and were able to connect us with the top technicians of the software when necessary. Our trainer was excellent and so patient. It took some initial spreadsheet development and some time devoted to "discovery" of our practice's needs and workflows, but once the team at InSync was assembled for us and we had our kickoff call, we've spent well over a hundred hours with and the rest of the group in video calls to set up, customize and learn the software, and then train our staff. 3rd party communication and response could have been a little better, but we did get through it all and things seem to be working as they should. We would have liked to implement the fax system in insync, but it was more than expected so we declined. The additions that we wanted after our contract was signed seems to be pretty costly. This has slowed down the onboarding of providers. I believe we had some issues with understanding the different provider tiers and how to set them up. They were very friendly and educated on the system, which made it great for us! CONS He made the trainings fun and interesting. did a great job with our training and made sure we understood the different programs. was quick to respond to our changes that we needed and developing our different templates. He really understood our practice and had great suggestions. made the development of this program very easy to develop. ![]() The reports seem to be a great benefit for us and I look forward to using these. ![]()
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